Privacy Policy
Footfall, a product of BlackSpace AI · Last updated 22 July 2026
Who we are
Footfall is a product of BlackSpace AI(“we”, “us”). Footfall provides an AI receptionist on WhatsApp for service businesses in India — it answers customer inquiries, quotes prices, books appointments, and sends reminders on behalf of the businesses that subscribe to us (“Businesses”). This policy covers both Business account holders and the customers who message a Business’s WhatsApp number (“End Customers”).
What we collect
From Businesses: account email, business name and category, team member names, services and prices, opening hours, and a WhatsApp Business phone number connection.
From End Customers:the WhatsApp phone number and profile name, the content of messages sent to the Business’s number, and booking details (service, date, time). We collect this so the AI receptionist can respond and manage bookings — the purpose the End Customer is contacting the Business for.
How messages are processed
Messages are delivered to us by Meta’s WhatsApp Business Platform and processed by an AI model (Anthropic’s Claude) to generate replies and take booking actions. Message content is used to serve the conversation — not to train AI models, and not for advertising. Conversation history is retained so the Business can view its own customer conversations and so context is kept across a booking.
Where data lives
Data is stored with Supabase (database, Mumbai region, India) and processed on Vercel (application hosting, Mumbai region). Message transport is provided by Meta Platforms (WhatsApp Business Platform). AI processing is provided by Anthropic. Each provider processes data under its own security and privacy commitments.
Sharing
We do not sell personal data. End Customer conversations and bookings are visible to the Business they contacted. We share data only with the processors named above, as needed to run the service, or where the law requires.
Retention & deletion
Businesses can request deletion of their account and all associated data (including End Customer conversations) at any time. End Customers may request deletion of their conversation history by contacting the Business or emailing us. We honour requests within 30 days.
Opting out
End Customers can stop receiving messages from a Business at any time — reply “STOP” and reminders and follow-ups from that Business will cease.
Contact
Questions or requests: contact@blackspace.ai. We are based in India and this policy is governed by Indian law, including the Digital Personal Data Protection Act, 2023 as applicable.